Privacy Policy

Last updated: January 2024

At Jolta Riftbreaker Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

Personal Information

We collect personal information that you provide to us, including:

• Name, address, email address, and phone number
• Payment and billing information
• Reservation details and preferences
• Government-issued ID for check-in purposes
• Emergency contact information

Automatically Collected Information

When you visit our website or stay at our hotel, we may automatically collect:

• IP address and device information
• Website usage data and cookies
• Location data (with your consent)
• CCTV footage for security purposes

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Communicating about your stay and our services
• Processing payments and managing billing
• Improving our services and guest experience
• Complying with legal requirements and safety protocols
• Marketing communications (with your consent)
• Ensuring security and preventing fraud

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the health and safety of guests and staff

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security practices

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing services and maintaining guest records
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Improving our services through data analysis

When personal information is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable privacy laws and provide adequate protection for your personal information through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other appropriate safeguards as required by law

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices at our hotel premises

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).